​Cancelations & Rescheduling 

Please understand that our service providers make their living by reserving time for you. When you don't show or cancel last minute it is a loss of income for your provider, and our,

locally owned business.

We ask that you kindly give us 24 hours notice for ALL appointments.

If you need to reschedule or cancel your appointment, please contact us as soon as possible at

540-972-8810 or 540-755-2242. Leave a message if it is after hours.

DO NOT contact us via the Medspa text line, email or social media.

Due to the overwhelming number of last minute cancelations and NO SHOW appointments, we have made the difficult decision to require a credit card on file for all guests. ALL cancelations inside 24 hours of your scheduled appointment will be charged a 50% cancelation fee.

Those who No Show for an appointment will be charged for 100% of the booked service with the credit card on file. If the card is unable to be charged, you will be blocked from booking further appointments with us until all past due amounts are paid in full.

In the event the card is unable to be charged and there is a gift card balance, on your account,

any cards  will be used to bring your acounnt current. 

We understand that sometimes emergencies, or things happen outside of our control. We will adress your situation on a case by case basis.  

Late Appointments

We will always try and accomodate an appointment that is late. Please give us a courtesy call, if you think you may be running late-as we will offer the same to you if your provider is behind schedule. We will allow for a 10 minute late arrival window to extend past your scheduled appointment time​​​​. We do reserve the right to decline service and cancel your appointment which will be charged at a 100% No Show, cancelation fee if you are later than the courtesy window and you have not called. 

 When late, we will do our best to honor your full service, but we will only be able ot give the remainder of the appointment time booked due to other clients scheduled. 

Returns & Exchanges

 Need to return a product? We want you to be completely satisfied with your purchase. We do however ask, that if you try it and it isn't right for you that it be returned within 7 days for a full refund or to exchange for another product. 

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• Unhappy with a service for any reason, PLEASE reach out to us within 48 hours to let us know. We want nothing more than for you to love your service and will do our best to address your concerns!                                     

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•  At Defy Medesthetics & Salon we do not issue refunds for services, as we pride ourselves on our level of service and provide continued education for our service providers, so they are on top of the latest techniques and trends, to maintain a level of being the best in their fields. We do understand that sometimes things do not always turn out as they are expected or envisioned. Please speak to a member of management as soon as possible with any complaints or concerns, we will see to it that you are properly serviced.

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• We highly recommend the use of Professional Hair Care Products, especially those which we have been educated in and carry at Defy. Use of these products is the only way we can guarantee a color or chemical service.