Cancelations, Returns, Refund & Exchange Policies
Please understand that our service providers make their living by reserving time for you. We ask that you kindly give us 24 hours notice for ALL appointments. We understand things happen that are out of our control and cancellations may happen at the last minute. If this becomes a common occurrence, you may be placed on a walk in basis only.
We will always try and accommodate an appointment that is late. Please give us a courtesy call, if you think you may be running late-as we will offer the same to you, if your provider is behind schedule.
We do reserve the right to decline the service and offer to reschedule if you are more than 10 minutes late for a scheduled time.
Need to return a product? We want you to be completely satisfied with your purchase. We do however ask, that if you try it and it isn't right for you that it be returned within 7 days for a full refund or to exchange for another product.
Unhappy with a service for any reason, PLEASE reach out to us within 48 hours to let us know. We want nothing more than for you to love your service and will do our best to address your concerns!
At Defy Medesthetics & Salon we do not issue refunds for services, as we pride ourselves on our level of service and provide continued education for our service providers, so they are on top of the latest techniques and trends, to maintain a level of being the best in their fields. We do understand that sometimes things do not always turn out as they are expected or envisioned. Please speak to a member of management as soon as possible with any complaints or concerns, we will see to it that you are properly serviced.
We highly recommend the use of Professional Hair Care Products, especially those which we have been educated in and carry at Defy. Use of these products is the only way we can guarantee a color or chemical service.